Customer service | Pre- and after-sales service

QR-Code Istant Link

All the assistance you need with a touch

Hydroservice has developed an after-sales management system to allow operators who are going to intervene on the systems to immediately find information and make any reorders.

On the systems the operator can find a QR-Code, which can easily be photographed from a mobile phone, with which, after registering, he will be able to view the details of the component, and will be able to proceed quickly with a reorder.

By framing the QR-Code on the plate on the control unit, you can access all the information relating to the system and view diagram, user and maintenance manual, identify spare parts and also request quick and targeted assistance.

Using the QR-Code, our technicians will immediately identify for which control unit Customer needs assistance, and they will be ready to provide technical operational instructions to the customer in a fast, safe and effective way.

Service

Specialized technicians at the customer's service

A team of structured people. Qualified staff with decades of experience to cover all customer needs in the hydraulic field.

Our Service is able to follow the customer already in the first phase of commissioning the system, either in Italy and abroad.
We offer a prompt and reliable assistance service, both by telephone and in loco, as quickly as possible.

We are structured to start scheduled or extraordinary maintenance: the maintenance phase is a fundamental step to avoid forced machine stops.

Service in motion

Customer assistance all over the world

View
Remote assistance with the support of assisted reality tools.
Data Expert
Data analysis activities, aimed at identifying malfunctions and anomalies, by sharing data sets from the plant.
Training
Training packages developed in synergy with the customer to develop skills suitable for adequate autonomous maintenance.

Real-time support

Wherever you are

Hydroservice has always fielded a highly qualified team of people with decades of experience in the hydraulic and automation field.

In the continuous search for improvement of its services, Hydroservice has recently adopted new digital tools capable of making the support to its customers more effective and efficient.

By monitoring and analyzing data from intelligent sensors, Hydroservice is able to analyze the state of health of the systems and, if applicable of anomalies, share with the customer the appropriate operational decisions in preventive manner.

Thanks to the assisted reality, in case of need, Hydroservice is able to see the plant in real-time and support local staff in corrective actions and / or control, thus decreasing the times and intervention costs.

Customers support

An efficient pre and post sales service

We collaborate with our customers every step of the way. From conception and design to production, from commissioning to spare parts and maintenance, up to the search for solutions to any after-sales need.

We are active and reliable partners in the development of our customers' businesses. Next to them we study all the phases of the project, we analyze needs, specificities, criticalities and possible developments. With maximum flexibility.

• Training of operators in the field during commissioning activities.

• Supply of spare parts.

• Commissioning of plants and maintenance.

• All business processes are coordinated and integrated through the SAP ERP management system to facilitate transactions and exercise maximum process control.

Always present